Wound care orders need to be placed by your treating physician. They can either fax the order into us at 631-666-5444 or place an order over the phone at 888-414-9737 or 631-666-5000.

As long as there are no questions on the order, and it is placed before 3 pm, we usually can ship the order that day for next business day delivery. We usually ship most orders within 24 hours for next business day delivery, subject to questions, confirmations, and authorizations, as relevant.

Medicare requires that you be seen within a 30 day period of placing an order for supplies. Your physician can place the order with us using our order form or they can call in the order at 888-414-9737 or 631-666-5000. You can also call our customer service team and we can get in touch with your physician to see if they want to order a resupply.

Medicare will cover the wound supplies through the nursing agency. Once you are discharged from the nursing agency, supplies can be ordered through OJ Medtech. Supplies cannot be ordered through OJ Medtech or any vendor if there is a home health agency actively visiting your home. Supplies cannot be ordered through any vendor if you are in rehabilitation or in a skilled nursing facility for under 100 days.

Medicare and other insurers pay based on the coverage percentage (coinsurance). If you have any questions regarding this, please contact our customer service team at 888-414-9737 or 631-666-5000.

Simply call 888-414-9737 or e-mail your matter to info@ojmedtech.com and our customer service team will get back to you with a solution ASAP.